We want you to know exactly what information we collect, why we collect it, and how we keep it safe. This policy applies to all users of the luckace platform in the Philippines.
When you register for an account on luckace, we collect the personal details you provide during sign-up, including your full name, date of birth, email address, and contact number. We also collect information about how you use the platform — such as the games you play, the bets you place, and the pages you visit — in order to improve your experience and keep the service running smoothly. Financial information, including your preferred payment method and transaction history, is collected when you make deposits or request withdrawals. We may also collect device information such as your IP address, browser type, and operating system to help us detect fraud and maintain platform security. All information collected is limited to what is necessary for the operation of the platform and the fulfilment of our legal obligations under Philippine law.
The personal information we collect is used primarily to create and manage your account, process your transactions, and deliver the entertainment services you signed up for. We also use your data to verify your identity and age in compliance with Philippine regulations, and to carry out any legally required checks before processing withdrawals. Your usage data helps us personalise your experience on the platform, recommend relevant games or features, and resolve any technical issues you may encounter. We may use your contact details to send you important account notifications, security alerts, or updates about changes to our terms or policies. We do not use your personal data for any purpose that is incompatible with the reasons it was originally collected, and we will always inform you if that changes.
luckace does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their services on our behalf. All third-party partners are required to handle your data in accordance with applicable Philippine data protection regulations and our own strict data security standards. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal request. In the event of a business transfer or merger, your data may be transferred to the new entity, and you will be notified in advance of any such change.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Transaction records and account history are kept for a minimum period required by applicable financial regulations, which may extend beyond the closure of your account. If you request the deletion of your account, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is required by law or for the resolution of outstanding disputes. Data that is no longer needed for its original purpose is securely deleted or anonymised so that it can no longer be linked back to you. You may contact our support team at any time to enquire about the specific retention period applicable to your personal data.
As a user of the luckace platform based in the Philippines, you have the right to access the personal data we hold about you and to request a copy of that information at any time. You also have the right to request corrections to any inaccurate or incomplete data, and we will act on such requests promptly. If you wish to have your personal data deleted, you may submit a request through our support team, subject to any legal obligations that require us to retain certain records. You have the right to object to or restrict the processing of your data in certain circumstances, and to withdraw your consent where processing is based on consent. To exercise any of these rights, please visit our FAQ page for guidance on how to contact our data protection team.
We implement a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard protocols, and sensitive account information is stored using secure, access-controlled systems. Our team regularly reviews and updates our security practices to address emerging threats and to maintain compliance with Philippine data protection standards. Access to your personal data within our organisation is strictly limited to personnel who need it to perform their job functions, and all staff are trained on data privacy obligations. While we take every reasonable precaution to safeguard your information, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your login credentials confidential.
The luckace platform uses cookies and similar technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how users interact with our services. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting your ability to use core features such as logging in and maintaining your session. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise the overall experience. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some functionality. We do not use cookies to track your activity outside of the luckace platform or to serve third-party advertising.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. The date of the most recent update will always be shown at the bottom of this page, and we encourage you to review this policy periodically to stay informed. Where changes are material, we will make reasonable efforts to notify registered users through their account email or via a notice on the platform. Your continued use of luckace after any update to this policy constitutes your acceptance of the revised terms. If you have any questions about this policy or how your data is handled, please visit our FAQ page or reach out to our support team for assistance.
Last updated: June 2025. This Privacy Policy applies to all users of the luckace platform in the Philippines.
Our FAQ section covers the most common data and account questions from Filipino players. You can also review our Terms and Conditions or Responsible Gaming page for more on how we support and protect our users.